Autumn 2023 • North West • London Spring 2024 • West Midlands • South East • Wales • East Anglia Summer 2024 • North East • Scotland • South West Throughout the programme, BT will also be contacting some broadband customers in England, inviting them to switch their landline to Digital Voice in advance of local and regional campaigning in their area. The landline is here to stay The move comes as part of an industry-wide shift from analogue to digital landlines, where calls are made over a broadband line, and will see BT and nearly all other landline operators in the UK, including Virgin Media O2, supporting their customers in making the switch by the end of 2025. The landline isn’t going away but is being upgraded to replace the decades old analogue technology that is increasingly unreliable and is no longer supported by suppliers and manufacturers. Customers risk facing increased service outages if this urgent infrastructure upgrade isn’t carried out now by BT and other operators. This new future-proof, digital landline technology is also a major step towards preparing the country for a Full Fibre future, in support of the UK Government’s gigabit connectivity ambitions.